Information Collected

Under the Personal Information Protection Act 2004 the eCliPSE is the custodian of personal information and the collection, use and disclosure of that information is governed by the Act.

The type of personal information we collect includes names, addresses and telephone numbers, together with any specific information about a person that may be required to enable us to provide the service.

The University of Newcastle makes every reasonable effort to protect your personal information, however please be aware that there are exceptions to this and your personal information may be disclosed:

  1. With your consent;
  2. Where the University of Newcastle has a legal obligation to do so;
  3. If there is an immediate threat of harm to an identifiable person or persons,including yourself, that can be averted only by disclosing information;
  4. When Counsellors are consulting or in the course of supervision or professional training (however in this instance your identity and the identity of other parties involved will be concealed).

The personal information you provide to the counselling service, including information supplied to online programs such as uoneClipse,  ‘thedesk’ and Blackboard Instant Messenger and during group programs may be held, collected, recorded, accessed, stored and disseminated by the University, for the purposes of:

  1. assisting in the University’s delivery of counselling services; and/or
  2. research in respect of counselling services;
  3. however your identity and the identity of other parties involved will be concealed.
  • Sensitive Information

    Sensitive information includes things like health information, criminal record, racial origin and sexual preferences. Generally we will only collect sensitive information with your consent. However, in some circumstances the collection of sensitive information may be required or permitted under a law which does not require your consent.

  • Anonymity

    If you are making a general enquiry, it may not be necessary to identify yourself. However, if you want to obtain a service, identification may be necessary.

  • Unique Identifiers

    We do not assign unique identifiers to people unless it is necessary for us to carry out our functions efficiently or is required by law. We do not adopt as our unique identifiers the unique identifiers from another organisation. However, we may collect the unique identifiers assigned to you by another organisation, but we will not disclose these without lawful authority.

  • Access to and correction of information collected

    The Personal Information Protection Act 2004 provides that you can access your personal information that is held by eCliPSE.

    If you consider the personal information to be incorrect, incomplete, out of date or misleading, you can request that the information be corrected. Requests for changes can be made by contacting us.

  • Use and disclosure of personal information

    Our staff are only provided with or have access to the information that is necessary for them to carry out their functions. All staff are bound by confidentiality requirements.

    Personal information will be used only for the purposes described in the Information Collected section above. Your personal information will only be disclosed to third party organisations or individuals with your consent, or if it is required by or authorised by law.

    There may be a need or requirement to disclose some or all information we collect to contractors and agents of eCliPSE, nongovernment organisations, law enforcement agencies, courts or other public sector bodies.

    The Personal Information Protection Act permits the disclosure of 'basic personal information' (that is, name, address, date of birth and gender) that is collected in conjunction with the provision of a service to other public sector bodies for data quality purposes.

    Some de-identified personal information we have collected may be used in research, statistical analysis, state or national reporting, awareness programs, public statements or training, but not in a way to compromise the protection of personal information.

    Personal information in written submissions on policy matters or matters of public consultation may be disclosed in reports that are made public, unless the submission was submitted and/or accepted on a confidential basis.

  • Security of personal information

    We use a number of procedural, physical, and technical safeguards, including access controls, secure methods of communication and back-up and recovery systems to protect information from misuse and loss, unauthorised access, modification and disclosure.